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How do I know what my login details are?
After you have signed up as an IBO, your login (this is where
we ask for the 'Amway ID' in the first line) is your IBO number.
The password you have to supply in the second line is your date
of birth keyed in as ddmmyy. When you login with these details
the system will recognise your business and will supply all your
personal business indicators, including your PV/BV and LOS Maps
How do I personalise my login details?
Contact the Amway Online Help Desk on 0800 203 772 to
personalise your password and protect your business information
from others who might know your Amway ID number and your
date of birth.
I've got all the information; but the login
won't work ...
If you are experiencing challenges with logging onto
www.amway.co.za; ensure that you have the correct ID Number
and password. Remember that Amway passwords are case
sensitive, so check that the 'Caps Lock' is not on; or try your
password in different case variations. If you do not have an ID
Number or password, or if you have forgotten your password
please call our Amway Online Help Desk on 0800 203 772 or
email us on infocentre.zaf@amway.com.
How do I get the best performance from
my PC?
The website is best viewed at a screen resolution of 1024 x 768
or higher. If you find that content often runs off the right-hand side
of the screen, it may be because your screen resolution is too low.
Certain elements on the site behave differently depending on the
browser software and computer you use. To ensure you get the
best possible experience, we recommend:
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PC: Mozilla Firefox 1.5 or higher, *Internet Explorer 5.5 or 6;
Netscape 6.2 or higher |
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MAC: Mozilla Firefox 1.5 or higher; Internet Explorer 5.1
or higher |
What do you mean by 'browser'?
The browser is the software you use to visit the website. If you
are using Internet Explorer 6 and are experiencing issues with our
website please implement the following:
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Open Internet Explorer 6 |
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Click on Tools and then from the list choose Internet
Options |
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Click on the security Tab and select 'Trusted Sites' |
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Once on Trusted Sites, confirm that the settings in the lower
half of the trusted sites window is set to LOW, if it is not,
click Default Level and ensure that Low has been selected. |
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Click on 'Sites' and type https://www.amway.co.za and then
click ADD |
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Click OK |
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Click on Privacy Tab |
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Click on Settings under the pop-up blocker: type in
https://www.amway.co.za |
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Click add |
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Click OK and OK again to close Internet options |
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Re-log onto the website by typing in the address:
www.amway.co.za |
How do I shop?
When shopping on www.amway.co.za, you can choose 'how' you
would like to shop.
BROWSE AND BUY: just like 'real' shopping, you can take your
time to look around at what's available. When you've found a
product you would like to purchase, simply select it by clicking the
'Add' option. You will see the total number of items in your basket
and the rand value displayed in the 'totals' bar at the top of the
page. When you have finished adding items, click on the basket
icon in the top right hand corner of the screen to view your total
order.
SHOPPING BASKET: this is the fast and easy way to order when
you know your Product item (SKU) numbers. Click on Shopping
Basket from the Ordering menu on the grey navigation bar, and then simply enter the Product Number as
well as the quantity required, directly on to the order form. Whether you choose to
browse and buy or place an order, your items are added to the
same 'basket'. (We call the order form a basket while shopping.)
QUICK FIND: If you know what you are looking for, simply ask
www.amway.co.za to find it for you by entering the product
name or keyword in the search box located on the top right
hand corner of each page. You can make your search even more
specific if you know the product number - we will find it for you
straight away! |
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What do you mean by the three-step
ordering process?
Step 1: Place Order
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When you click on 'basket' it will take you to Step 1 of the ordering
form. |
When you are here
you can double check your orders and use the cross if you want to delete an item from your order
form or you can click on the i; if you want to check on the product detail.
Once you have completed Step 1 of the ordering process, make
sure that you check out to move on to Step 2.
Please remember that it is necessary to go through all three
steps before you have completed the ordering process and your
products will be delivered to you. |
Step 2: Delivery and Payment
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You will find two
choices in Step 2.
Choose which
delivery address first;
and secondly the
delivery type. |
The delivery choices offer you the 'home address' radio
button: this is the address that is stored in Amway's database.
If you click on the 'pick up'
button it will allow you to make one of three choices: do you want to collect your products at
the warehouse in Johannesburg, the ABC in Cape Town or the ABC in Johannesburg?
Underneath these
choices you will see a blue button with DELIVERY INFORMATION on it. This pop-up page gives you
all the information regarding Amway's delivery systems and partners,
as well as a flow chart for each country. On the flow chart you
can follow each stage of the parcel from ordering up to opening
the box!
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Step 3: Order Confirmation
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In Step 3 you will be able
to see all the delivery and payment details; as well as
the sub total; the handling/
delivery charge, total and
your total savings. |
Remember to click on the
FINISH button before you
move to the next section
on the website.
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Why can't I put combination orders through
on www.amway.co.za?
When we launched www.amway.co.za we communicated that we
are planning to publish the website in three phases.
Published in December 2007, Phase 1 offered PV/BV; LOS Maps
and information on how to manage your Amway Business.
During September 2008 we published Phase 2 and although
shopping and ordering are the most important sections, we
supplied a wealth of information regarding products, our brands
and the Amway business opportunity. You can also now read the
Amagram online, visit the download centre (Amway e-office) and
get regular updates on IBO recognition, seminars and incentives.
Combination orders are part of Phase 3 and we will soon
communicate publishing dates and relevant information regarding
this phase.
Who should I call at Amway?
If you are experiencing difficulties using www.amway.co.za call us
on the Amway Online Help Desk on 0800 203 772 or email us
on infocentre.zaf@amway.com.
For enquiries in specific areas:
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Partner Stores: (021) 405 1721.
Office hours: 08:30 - 17:00 |
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Orders: (021) 405 1732.
Office hours: 07:30 - 17:00 |
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Delivery Enquiries: (011) 923 0850.
Office Hours: 07:30 - 16:00 |
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Commissions: (021) 405 1771/21/08.
Office Hours:
08:30 - 17:00 |
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Network 21 Enquiries: (011) 6081597 /
(021) 4250401 or
email estherp@sa.n21.com |
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